Exchange/ Refund Policy

In the online shopping of Sex Toys, lots of customers are trying to make a miss use of the companies return or refund policy. We stand strongly with our genuine customers, to make it smooth, we recommend our online buyers to make an unboxing video of the parcel for instant resolution.

After receiving Sex Toys Online, if you find any damage to the product during transit or you find a wrong product, you do not need to tamper its inner packaging and submit return request as soon as possible within 24 hours of package receipt. You’ll either have to exchange it against various other items of the same value or get refunds in the form of store credits that wouldn’t expire and you can also gift these to your friends.

In any such instance only you’ll be responsible for further shipping for an exchange and just the return shipping while you’re able to select a refund option for store credit.

In case you intend to keep Adult Products Online and have also opened the seal, but you’ve got the wrong item, it isn’t a problem. You’ll just need to pack it back the way it was and submit the return quickly, more importantly, this needs to be done within 48 hours if the package receipt. If the product remains unused and unworn and there is always an alternative available, we’ll exchange it for free.

The free exchange benefit remains for only one time.

Note – The exchange benefit condition isn’t applicable for lingerie and different Sex Toys in India because of the hygiene.

If you’ve opened the seal and later you have change your mind towards a return than it would be somewhat onerous for us. Typically, we won’t accept such items as these wouldn’t be available for resale. However, if you’re submitting request for returns within above said time, we will strive to make it work and would be also able to provide you with a certain percentage of the total amount as refund in the form of store credit, which would be only usable for making another purchase on the website.

This would entirely depend on the circumstances and the condition and remains active at the discretion of customer service representative.

After getting approved, the buyer has to bear all the costs for return shipping.

Lastly, if you got a product that is available in any undesirable conditions such as not the ordered product, manufacturing defect and is dead on arrival, you should submit the same back and request for return at the earliest, or latest within 48 hours of the package receipt.

We would be deeply regretful in case of any inconvenience related to the product. We will make sure that the complete return process gets expedited and you would either receive a suitable replacement or a refund for the costs involved for all these products.

This can rarely happen as we provide a quality check in our warehouse and signoff on different items before we’ll easily ship these out for you.

If your returns comply well with all of the guidelines for Sex Products Online, you’ll have to gather all products that you would think of exchanging and returning and you can also click a close-up picture (with a good quality camera), which would clearly show the product’s condition, it’s packaging and associated tags and booklets intact. Next you’ll have to click on ‘request return’ button. After clear inspection of the return package we will begin with the exchange/refund process and would communicate through email with the request status and will follow up till the refund or replacement process gets completed.